Privacy Policy
This privacy policy relates to how we collect and handle your personal information. In this policy “we”, “our” and “us” refers to Love U Bro; The website, located at loveubro.org (Website) and the associated websites located at innerboy.nz (Website) and sheisnotyourrehab.com(Website)
This Privacy Policy explains how we will treat your personal information that you provide to us in any way. We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way.
1. Using a pseudonym or being anonymous
Wherever it is lawful and practical, you have the option of using a pseudonym or not identifying yourself when dealing with us. However, by doing so you acknowledge that it may affect our ability to provide our goods and services to you.
2. Collection of personal information
Types of information collected
In the process of conducting our operations and providing our services, we collect a range of personal information about our current and prospective users, suppliers, agents, service providers, other business associates and the people who run the businesses we deal with. This information can include such things as name, email address, mobile phone number, date of birth, gender, and information about an individual’s current state of wellbeing.
Collection of information via our Website and Application
We use analytics tracking in our Application and Website, “Cookies” on our Website and questions voluntarily answered in our Application by users. Cookies are small files that are transferred to your computer’s hard drive through your web browser and enable our site to recognise your browser and remember certain information. We use cookies and tracking software to compile aggregate data about site traffic, site interaction and usage of the Application and Website so that we can offer better experiences and tools in the future. You may be able to configure your computer so that it disables cookies or does not accept them. For example, some third-party vendors including Google use cookies to deliver advertisements based on your prior visits to their website. You have the option to opt out of Google’s use of cookies by visiting the Google advertising opt out page at www.google.com/privacy_ads.html.
Ways we collect your personal information
Where possible we collect your personal information directly from you or through your use of the Application and Website. We may also collect your personal information through correspondence with you (whether by phone, forms, or email).
We may also collect personal information about you from third parties in limited circumstances. For example, if you sign up for an Account through a third-party platform such as Facebook or Google, we will collect your personal information from that platform on sign-up.
3. Purposes for which we collect, use, and disclose personal information
We may collect, use, and disclose your personal information for the following limited purposes:
a) providing our services and educational resources (including personalised dashboards in the Application to you;
b) improving and continuing to develop our services;
c) informing you of services that may be of interest to you; and
d) making personalised recommendations to you regarding use of the Application and Website.
De-identified information
We may use de-identified wellbeing survey data, other survey data and data regarding use of our Website and Application for purposes including research and analysis, case studies, marketing and improving and continuing to develop our services.
4. Disclosing your personal information
We may disclose personal information to our service providers who assist us in providing our services (including hosting and data storage providers such as Amazon Web Services). We may also disclose personal information to other entities where required or authorised to do so by law.
5. Direct marketing and Application support
With your consent (where required), we may use your personal information, to provide you with information regarding our services and identify and provide you with customised recommendations regarding use of our Application or Website (either by email, sms or through the Application or Website).
We will always provide a simple means for you to “opt-out” from receiving information from us, which typically involves an “opt-out” or “unsubscribe” link on emails, a check box on the collection notice or through a screen when you provide personal information via the Application.
We will not use or disclose your personal information for the purposes of direct marketing material or support if you have previously told us not to.
If at any time in the future you do not want us (or one of our service providers) to send you direct marketing material or you wish to cancel a previous consent, please inform us by contacting us at
info@loveubro.org We will affect the change in a reasonable time and without charge.
6. Cross-border disclosure of personal information
We will always endeavour to store your information on a New Zealand server. However, in circumstances where this is not practical, we may disclose your personal information to an overseas entity. We may also disclose your personal information to our service providers who are based overseas. We may disclose your personal information to entities which are located overseas.
7. Security and storage of personal information
We will store your personal information in hard copy and/or electronically. We will take such steps as are reasonable in the circumstances to
protect your personal information:
a) from misuse, interference, and loss; and
b) from unauthorised access, modification, or disclosure.
When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.
You may delete your account at any time by emailing info@loveubro.org which will delete the information in the app.
8. Access to and correction of personal information
We will take such steps as are reasonable in the circumstances to ensure that your personal information we collect, use, or disclose is accurate, up-to-date, complete, and relevant.
You may request access to or correction of the personal information we hold about you at any time by making a request in writing. Please send this to info@loveubro.org. Subject to any applicable exemptions, we will provide you with access to your personal information or correct your personal information (as applicable) within a reasonable amount of time.
9. Making a complaint
If you have a concern or complaint relating to our handling of your personal information, please notify us at info@loveubro.org by outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt.